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Frequently Asked Questions – Cebaji FAQ

Whatever questions you have, the answers are right here — from registration to payments, everything explained clearly.

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How We Help

At cebaji, we're always here to make your experience smooth and enjoyable.

Quick Registration

Open a Cebaji account in just a few minutes. All you need is your phone number and some basic details to get started.

Secure Payments

Multiple payment methods supported, including bKash, Nagad, and Rocket. Deposits and withdrawals are fast and hassle-free.

Bonuses & Rewards

Welcome bonuses, cashback, and referral offers — play on cebaji and get rewarded regularly.

Secure Account

Your account is protected with SSL encryption and two-factor authentication.

Sports Betting

Bet on cricket, football, and more — local and international leagues. Get live odds and real-time updates.

24/7 Support

For any issues, reach us via live chat or email. We're always here to help.

Detailed FAQ

Browse by category to find the answer you're looking for.

To open an account on Cebaji, you'll need a valid mobile number and an email address. Go to the registration page, fill out the form, verify via OTP, and set a strong password. The whole process takes just 3–5 minutes. You must be at least 18 years old.

No, each user is allowed only one account on Cebaji. Creating multiple accounts is a violation of our terms and conditions. If caught, all accounts may be suspended and balances forfeited. If you've forgotten your password or are having trouble logging in, contact support directly instead of opening a new account.

On the login page, click the "Forgot Password?" button. Enter your registered mobile number or email address. You'll receive an OTP — verify it and set a new password. The whole process takes under 2 minutes.

KYC verification is typically completed within 24 to 48 hours. Submit a clear photo of your national ID or passport. The process goes faster when the information is accurate and easy to read. Withdrawals may be limited until verification is complete.

If your account gets blocked, contact our support team by email right away. Accounts are typically suspended temporarily due to repeated incorrect password attempts or suspicious activity. Support will verify your identity and reactivate your account.

cebaji currently supports bKash, Nagad, Rocket, and bank transfer. Cryptocurrency options are also being added gradually. All payment methods are fully secure and encrypted.

The minimum deposit on Cebaji is ৳200 and the minimum withdrawal is ৳500. Maximum limits depend on your account tier and verification status. Visit the Payment page for more details.

Withdrawals via mobile banking (bKash/Nagad/Rocket) are usually processed within 15–30 minutes. Bank transfers may take 1–3 business days. During peak hours, processing times may be slightly longer.

First, wait 15 minutes. If the funds still haven't arrived, contact our support team with your transaction ID and a screenshot. We'll resolve it promptly. Never deposit from a third-party account.

cebaji does not charge any deposit fees. However, charges from your mobile banking provider or bank may apply. For withdrawals above a certain threshold, a small processing fee may be added. See the Payments page for full details.

After opening a new account and making your first deposit, the welcome bonus is credited automatically. The bonus amount is a set percentage of your first deposit. Wagering requirements apply before the bonus can be used — full details are on the Rewards page.

Share your unique referral link with a friend. When they sign up and make their first deposit, you both receive a bonus. There's no cap on referrals — the more you refer, the more you earn.

Every bonus comes with a set expiry period, typically between 7 and 30 days. Any unused bonus is automatically cancelled once it expires. Make sure to use your bonus as soon as possible after receiving it.

cebaji runs regular weekly and monthly cashback offers. Once you've placed a qualifying amount in bets, a set percentage is returned as cashback. Current offers are always updated on the Rewards page.

cebaji offers betting on 30+ sports, including cricket, football, kabaddi, tennis, and basketball. Special odds are also available for major tournaments like the IPL, BPL, Premier League, and World Cup.

Live betting is available for all major tournaments and high-profile matches. Odds update in real time as the match progresses. Visit the Sports Betting page for the full list of live matches.

Once a bet is confirmed, it generally cannot be cancelled. However, if the "Cash Out" feature is available, you can partially or fully settle your bet before the match ends. The Cash Out option will appear on your bet slip.

If a match is abandoned or postponed, your stake is generally refunded. If a specific portion of the match has been completed, international rules apply to determine the result. For special cases, please contact our support team.

Yes. Cebaji uses industry-grade SSL encryption. Your personal and financial information is never shared with third parties. Visit our Privacy Policy page to learn more.

Go to Account Settings and click on the "Security" option. From there, enable 2FA and verify your mobile number. You'll be prompted for an OTP every time you log in, adding an extra layer of protection.

You'll receive an email and SMS notification immediately if a suspicious login attempt is detected. If you see anything unusual, change your password right away and notify support. We'll temporarily lock the account and investigate.

Cebaji takes responsible gaming seriously. You can set your own deposit and betting limits, and take a temporary break or self-exclude whenever you need to. Visit the Responsible Gaming page for full details.

Learn More About Cebaji

Cebaji is one of Bangladesh's most trusted online betting and gaming platforms, bringing everything from Sports Betting to Live Casino together in one place. Our goal is to give every player a safe, transparent, and enjoyable experience.

Signing up on Cebaji is simple, and so is making payments. Deposit in seconds using familiar mobile banking options like bKash, Nagad, and Rocket. Withdrawals are just as fast and secure — your funds typically arrive within 30 minutes.

Our bonus structure is straightforward and transparent. Welcome bonus, deposit match, cashback, referral bonus — every offer is written in plain terms. No hidden conditions. What you see on Cebaji is what you get.

Cebaji's analytics page regularly features match previews, statistics, and expert insights to help you make smarter betting decisions. We don't just provide the platform — we help you bet more intelligently.

Above all, Cebaji believes betting should be a source of entertainment, not addiction. That's why we offer responsible gaming tools and are always ready to help if things go wrong.

Still have questions?

If you can't find your answer on this page, contact our support team directly.

  • support@cebaji.app
  • Live Chat: 24 hours, 7 days a week
  • Average response: within 5 minutes

Useful Links

Responsible Gaming Terms & Conditions Privacy Policy About Us

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